We operate on an exchange-only policy across all our collections once delivered.

If you need a size exchange, please raise your request within 48 hours of receiving your delivery.

Items sent back must be strictly unworn, unwashed, unaltered, and complete with all original tags, boutique packaging, and receipts intact.

Exchanges are accepted for a different size of the same design, or for another item of equal or higher value (with the price difference cleared prior to dispatch). Size exchanges are permitted only once per order.

If your required replacement size is out of stock, we will issue a store credit voucher for the item’s full value, valid for 90 days.

Send us an email at pehnawaabysania@gmail.com or message our customer care team on WhatsApp at +91 95110 79232 within 24 to 48 hours of receiving your order. Please mention your Order ID and the exact replacement size needed.

An exchange reverse-logistics fee of ₹250 applies per outfit. Once payment is completed, please share a quick screenshot with our support team.

If reverse pickup is unserviceable at your pincode, our team will provide our studio return address. When self-shipping, please choose a reliable courier service and share your AWB number and dispatch proof. Pehnawaa by Sania cannot be held responsible for parcels mislaid in transit during self-shipping.

Once your returned outfit reaches our studio and clears quality inspection, your replacement piece will be prepared and dispatched within 7 to 10 working days.

You can request a cancellation for prepaid orders within 24 hours of placing them, provided the parcel has not yet been processed or dispatched.

For customer-initiated cancellations, we offer a store credit note valid for 90 days, or you can switch to another piece of equal value. Prepaid refunds back to payment sources incur a nominal 2.5% deduction to cover non-refundable payment gateway processing fees.

We reserve the right to cancel an order due to unexpected fabric stock-outs, inventory discrepancies, or payment risk alerts. For any cancellation initiated directly by our team, a 100% full refund is credited back to your original payment method.

Because our pieces are handcrafted and boutique-curated, we do not issue cash refunds or accept regular returns once an item has been sold and delivered in good condition.

Damaged or Incorrect Items: In the unlikely event that you receive a defective, torn, or incorrect product, an uncut, continuous unboxing video recorded right from opening the sealed courier bag is required. Please share this with us within 24 hours of delivery so we can immediately arrange a replacement.

Subtle color differences arising from professional camera lighting or varied mobile screen displays are natural to ethnic fabrics and do not qualify as product defects.

Outfits purchased during flash sales or clearance promotions.

Made-to-measure, customized lengths, and tailored pieces.

Jewelry, clutches, and styling accessories (due to hygiene and delicate handcrafting).

Due to complex overseas customs regulations and high shipping tariffs, we currently do not accept returns, exchanges, or order cancellations on international shipments.

Please review your size measurements, chest/waist dimensions, and fabric descriptions thoroughly before checking out. Our team is available on WhatsApp to assist with exact measurements before you place an international order.

In the rare event an international order arrives with clear transit damage, please notify us within 48 hours of receipt with unboxing footage and high-resolution photos so our support desk can assist you.

WhatsApp / Support: +91 95110 79232

Official Email: pehnawaabysania@gmail.com