Dispatch & Processing: We usually process and dispatch orders within 5 to 7 working days from the date your order is confirmed. Because several of our handcrafted and boutique pieces are made to order or involve detailed handwork, they might take a couple of extra days to finish. Please note that we do not ship parcels on Sundays or public holidays.

Delivery Partners & Working Hours: We work only with trusted, reliable courier partners across India. Our courier executives deliver parcels between Monday and Saturday, from 9:00 AM to 7:00 PM (excluding public holidays).

Estimated Delivery Timelines: Once your package is handed over to the courier, metro cities generally take about 3 to 5 business days, while non-metro cities and interior locations take 5 to 7 business days. Delivery times can occasionally stretch a bit due to unexpected weather delays or local logistics issues beyond our control.

Tracking Your Parcel: The moment your parcel is picked up by our courier partner, we will share the tracking link along with the AWB number via email and SMS so you can check its progress in real time.

Changing Your Delivery Address: We can update your shipping address only if the order has not been dispatched yet. If you need to make a change, please reach out to our team over WhatsApp or email within 12 hours of placing your order. Once a package is on its way, we cannot re-route it.

Festive Rush & High Volumes: During wedding and festive seasons, we often handle a higher volume of orders, which can add an extra day or two to packing and dispatch. We will always keep you updated via text or email if there is any noticeable delay.

Damaged or Tampered Parcels: If you notice that the package is torn, unsealed, or visibly damaged at the time of delivery, please do not accept it. Reach out to our customer care team right away so we can look into it and resolve it for you immediately.